Refund policy

Padel Persona Refund & Cancellation Policy

Last updated: September 2026

1. Court & Matchmaking Bookings

We understand plans change. Our cancellation policy is as follows:

• More than 48 hours before your session — full refund issued automatically
• 24–48 hours before your session — 50% refund
• Less than 24 hours before your session — no refund, except in exceptional circumstances at our discretion
• No-shows — no refund

To cancel a booking, contact us at padelpersona@gmail.com with your order number.

2. Matchmaking Bookings — Group Not Filled

If your matchmaking slot does not reach 4 players before the session date, you will receive a full refund automatically within 5–10 business days. We will notify you by email as soon as possible if your group cannot be completed.

3. Coaching Sessions

Coaching sessions may be cancelled for a full refund up to 48 hours before the session. Cancellations within 48 hours are non-refundable. If your coach cancels, you will receive a full refund or the option to reschedule.

4. Memberships & Leagues

Memberships are non-refundable once the membership period has begun. League entry fees are non-refundable once the league has started. If we cancel a league, all entry fees will be refunded in full.

5. Equipment Loans

Equipment loan fees are non-refundable once equipment has been collected. If equipment is unavailable due to our error, a full refund will be issued.

6. How refunds are processed

Refunds are returned to your original payment method within 5–10 business days. 

7. Exceptional circumstances

We will always try to act fairly. If you have an exceptional circumstance (illness, injury, bereavement), please contact us and we will review your case individually.

For all refund enquiries: padelpersona@gmail.com